Relationships among service quality, value, customer satisfaction and loyalty in a Hong Kong harbour cruise company

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

Original language	English
Title of host publication	Proceedings of the sixth Asian Business Research Conference
Publication status	Published - 8 Apr 2012
Event	sixth Asian Business Research Conference - Bangkok, Thailand Duration: 8 Apr 2012 → 10 Apr 2012

Conference	sixth Asian Business Research Conference
Place	Thailand
City	Bangkok
Period	8/04/12 → 10/04/12

Other Access Options

@inproceedings{589ec77851a74a7c9314488a7a457cd2,

title = "Relationships among service quality, value, customer satisfaction and loyalty in a Hong Kong harbour cruise company",

author = "YEUNG, \{Miu Han\} and LEUNG, \{C H\}",

year = "2012",

month = apr,

day = "8",

language = "English",

booktitle = "Proceedings of the sixth Asian Business Research Conference",

note = "sixth Asian Business Research Conference ; Conference date: 08-04-2012 Through 10-04-2012",

}

TY - GEN

T1 - Relationships among service quality, value, customer satisfaction and loyalty in a Hong Kong harbour cruise company

AU - YEUNG, Miu Han

AU - LEUNG, C H

PY - 2012/4/8

Y1 - 2012/4/8

M3 - RGC 32 - Refereed conference paper (with host publication)

BT - Proceedings of the sixth Asian Business Research Conference

T2 - sixth Asian Business Research Conference

Y2 - 8 April 2012 through 10 April 2012

ER -