Quality process control and resourcing in manufacturing firms

Statistical Process Control (SPC) is employed to support the effective quality performance of production and manufacturing processes. The control chart is a type of SPC utilized to reduce variability in key quality parameters, leading to the production of quality conforming products. Control charts, such as the Exponentially Weighted Moving Average (EWMA) are widely used to reduce variation, improve productivity, and ensure quality. However, small manufacturers face challenges that may prevent their effective use of quality control charts. One such challenge relates to resource constraints. These constraints tend to inhibit the conduct of quality inspections at high rates. With this in mind, the present study sets out to develop and present an improved EWMA control chart for effective quality control that takes into consideration significant resource constraints in a small aluminium manufacturing firm. The findings suggest that adopting the improved EWMA chart can enhance the detection of any increase in defectives without the need for additional resources. The improved EWMA control chart provides small manufacturers with an enhanced quality conforming tool developed based on practical realities. Implications for both practice and theory are also highlighted. © 2023 Informa UK Limited, trading as Taylor & Francis Group