Intentional communication breakdowns in virtual communities of interest : A hindrance to end-user knowledge management

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

View graph of relations

Author(s)

Related Research Unit(s)

Detail(s)

Original languageEnglish
Title of host publicationInformation technology and organizations
Subtitle of host publicationtrends, issues, challenges and solutions
EditorsMehdi Khosrow-Pour
PublisherIdea Group Publishing
Pages666-669
ISBN (Print)159140066X
Publication statusPublished - May 2003

Conference

Title2003 Information Resources Management Association International Conference
PlaceUnited States
CityPhiladelphia
Period18 - 21 May 2003

Abstract

Virtual communities of interest offer their participants the opportunity to exchange knowledge and information as well as to engage in social exchange. Yet not all these exchanges are helpful to the community. In fact, some are intentionally manipulated by their originators to result in a communication breakdown. This study explores the existence of such communication breakdowns, their underlying pattern, and their effect on knowledge and information sharing, using transactional analysis.

Citation Format(s)

Intentional communication breakdowns in virtual communities of interest : A hindrance to end-user knowledge management. / Wagner, Christian; Lee, Fion; Ip, Rachael; Cheung, Karen.

Information technology and organizations: trends, issues, challenges and solutions. ed. / Mehdi Khosrow-Pour. Idea Group Publishing, 2003. p. 666-669.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review