Intentional communication breakdowns in virtual communities of interest : A hindrance to end-user knowledge management
Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45) › 32_Refereed conference paper (with ISBN/ISSN) › peer-review
Author(s)
Related Research Unit(s)
Detail(s)
| Original language | English |
|---|---|
| Title of host publication | Information technology and organizations |
| Subtitle of host publication | trends, issues, challenges and solutions |
| Editors | Mehdi Khosrow-Pour |
| Publisher | Idea Group Publishing |
| Pages | 666-669 |
| ISBN (Print) | 159140066X |
| Publication status | Published - May 2003 |
Conference
| Title | 2003 Information Resources Management Association International Conference |
|---|---|
| Place | United States |
| City | Philadelphia |
| Period | 18 - 21 May 2003 |
Link(s)
| Permanent Link | https://scholars.cityu.edu.hk/en/publications/publication(fd46e31c-aef2-4e0a-8431-5300307f447a).html |
|---|
Abstract
Virtual communities of interest offer their participants the opportunity to exchange knowledge and information as well as to engage in social exchange. Yet not all these exchanges are helpful to the community. In fact, some are intentionally manipulated by their originators to result in a communication breakdown. This study explores the existence of such communication breakdowns, their underlying pattern, and their effect on knowledge and information sharing, using transactional analysis.
Citation Format(s)
Intentional communication breakdowns in virtual communities of interest : A hindrance to end-user knowledge management. / Wagner, Christian; Lee, Fion; Ip, Rachael et al.
Information technology and organizations: trends, issues, challenges and solutions. ed. / Mehdi Khosrow-Pour. Idea Group Publishing, 2003. p. 666-669.Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45) › 32_Refereed conference paper (with ISBN/ISSN) › peer-review
