Choice of knowledge source in situations of equivocality : Impact of cultural traits

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

2 Scopus Citations
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Author(s)

  • Ya Ni Shi
  • Probir Banerjee
  • Chuan Luo
  • Bernard C. Y. Tan
  • Huaping Chen

Related Research Unit(s)

Detail(s)

Original languageEnglish
Title of host publicationPACIS 2009 - 13th Pacific Asia Conference on Information Systems: IT Services in a Global Environment
StatePublished - 2009

Conference

Title13th Pacific Asia Conference on Information Systems: IT Services in a Global Environment, PACIS 2009
PlaceIndia
CityHyderabad
Period10 - 12 July 2009

Abstract

Apart from sourcing formal knowledge ratified and stored in corporate sources such as organizational best practices etc., the Internet and advanced information/collaborative technologies also allow knowledge workers to tap informal knowledge from networks such as discussion boards, SIG-based Wikis, communities of practice, Email/Listserv, etc. However, some knowledge may reside implicitly within the organization and may not be available in organizational repositories, or in formal knowledge repositories outside of the organizational boundaries (e.g. published case descriptions). In such situations, the knowledge worker may need to use discretion in deciding whether to use formal or informal knowledge source, particularly when faced with equivocal knowledge from the two sources. We formulate testable theoretical propositions to explain the influence of cultural traits of the knowledge worker such as Individualism-Collectivism, Power Distance and Uncertainty Avoidance on choice of the source in such situations. An experiment is designed to investigate how knowledge source would affect perceptions about knowledge usability to knowledge workers from different national cultures. This study would provide knowledge management researchers and practitioners with insights on how culture affects the value of knowledge from different sources through the use of Internet-based technologies.

Research Area(s)

  • Individualism/ collectivism, Knowledge management, Knowledge source, National culture, Power distance, Uncertainty avoidance

Citation Format(s)

Choice of knowledge source in situations of equivocality : Impact of cultural traits. / Shi, Ya Ni; Sia, Choon Ling; Banerjee, Probir; Luo, Chuan; Tan, Bernard C. Y.; Chen, Huaping.

PACIS 2009 - 13th Pacific Asia Conference on Information Systems: IT Services in a Global Environment. 2009.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review