Breaking the Knowledge Acquisition Bottleneck through Conversational Knowledge Management

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)12_Chapter in an edited book (Author)Not applicable

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Detail(s)

Original languageEnglish
Title of host publicationInnovative Technologies for Information Resources Management
EditorsMehdi Khosrow-Pour
Place of PublicationHershey, PA
PublisherInformation Science Reference
Pages200-214
ISBN (Electronic)9781599045726
ISBN (Print)9781599045702
StatePublished - 2008

Publication series

NameAdvanced topics in information resources management
Volume7

Abstract

Much of today’s organizational knowledge still exists outside of formal information repositories and often only in people’s heads. While organizations are eager to capture this knowledge, existing acquisition methods are not up to the task. Neither traditional artificial intelligence-based approaches nor more recent, less-structured knowledge management techniques have overcome the knowledge acquisition challenges. This article investigates knowledge acquisition bottlenecks and proposes the use of collaborative, conversational knowledge management to remove them. The article demonstrates the opportunity for more effective knowledge acquisition through the application of the principles of Bazaar style, open-source development. The article introduces wikis as software that enables this type of knowledge acquisition. It empirically analyzes the Wikipedia to produce evidence for the feasibility and effectiveness of the proposed approach.

Citation Format(s)

Breaking the Knowledge Acquisition Bottleneck through Conversational Knowledge Management. / Wagner, Christian.

Innovative Technologies for Information Resources Management. ed. / Mehdi Khosrow-Pour. Hershey, PA : Information Science Reference, 2008. p. 200-214 12 (Advanced topics in information resources management; Vol. 7).

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)12_Chapter in an edited book (Author)Not applicable