End users as expert system developers?

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)22_Publication in policy or professional journalNot applicable

17 Scopus Citations
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Detail(s)

Original languageEnglish
Pages (from-to)3-13
Journal / PublicationJournal of End User Computing
Volume12
Issue number3
Publication statusPublished - Jul 2000

Abstract

Knowledge is receiving recognition as a strategic force in organizations. Correspondingly, one form of knowledge capture and maintenance organizations are tempted to use is expert system design by end users. The article discusses difficulties assodated with end user development, both in terms of design quality and knowledge content. An analysis of 25 expert systems written by non-professional developers reveals significant quality and size limitations that indicate limited feasibility of end user expert system development. Furthermore, the lack of design quality may not be easily compensated for by a "knowledge advantage" of the end users, as end users may have a performance advantage in using their knowledge, but not in "knowing" it.

Citation Format(s)

End users as expert system developers? / Wagner, Christian.

In: Journal of End User Computing, Vol. 12, No. 3, 07.2000, p. 3-13.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)22_Publication in policy or professional journalNot applicable