Relationships among service quality, image, customer satisfaction and loyalty in a Hong Kong franchised bus company
Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45) › 32_Refereed conference paper (with ISBN/ISSN) › peer-review
Author(s)
Related Research Unit(s)
Detail(s)
| Original language | English |
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| Title of host publication | Proceedings of the sixth Asian Business Research Conference |
| Publication status | Published - 8 Apr 2012 |
Conference
| Title | sixth Asian Business Research Conference |
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| Place | Thailand |
| City | Bangkok |
| Period | 8 - 10 April 2012 |
Link(s)
| Permanent Link | https://scholars.cityu.edu.hk/en/publications/publication(f09d4b54-891b-47cb-a13d-37eff0ff3ea8).html |
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Citation Format(s)
Relationships among service quality, image, customer satisfaction and loyalty in a Hong Kong franchised bus company. / YEUNG, Miu Han.
Proceedings of the sixth Asian Business Research Conference. 2012.Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45) › 32_Refereed conference paper (with ISBN/ISSN) › peer-review
