Effects of gss interface and task type on group interaction : An empirical study

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalNot applicablepeer-review

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Author(s)

Detail(s)

Original languageEnglish
Pages (from-to)289-299
Journal / PublicationDecision Support Systems
Volume19
Issue number4
StatePublished - Apr 1997
Externally publishedYes

Abstract

The effects of GSS interface and task type on group interaction are examined in this experimental study. A 2 × 2 factorial design is employed. Each treatment has eight groups. Two types of GSS interfaces are studied: icon-based and text-based. Two task types are investigated: intellective and preference. Three dependent variables are measured: efficiency of influence attempts, inequality of influence attempts, and dominance significance. Results of data analysis show that groups using icon-based interface achieve greater efficiency of influence attempts, greater equality of influence attempts, and less dominance significance than groups using text-based interface. Moreover, equality of influence attempts is greater for preference task groups than intellective task groups. These results suggest that an icon-based interface is a useful feature of a GSS, particularly when group members are novice computer users. GSS developers should, therefore, pay attention to interface design on top of the considerations for other GSS features. © 1997 Elsevier Science B.V.

Research Area(s)

  • Group interaction, Group support systems, Task types, User-interface

Citation Format(s)

Effects of gss interface and task type on group interaction : An empirical study. / Sia, Choon-Ling; Tan, Bernard C.Y.; Wei, Kwok-Kee.

In: Decision Support Systems, Vol. 19, No. 4, 04.1997, p. 289-299.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalNot applicablepeer-review