The impact of instant messaging tools on knowledge management and team performance

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

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Detail(s)

Original languageEnglish
Title of host publicationResearching the Future in Information Systems
Pages131-148
Volume356 AICT
Publication statusPublished - 2011

Publication series

NameIFIP Advances in Information and Communication Technology
Volume356 AICT
ISSN (Print)1868-4238

Conference

TitleIFIP WG 8.2 Working Conference on Researching the Future in Information Systems
PlaceFinland
CityTurku
Period6 - 8 June 2011

Abstract

Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed. © 2011 IFIP International Federation for Information Processing.

Research Area(s)

  • computer-mediated communication (CMC), Instant messaging (IM), knowledge generation, knowledge transfer, work performance

Citation Format(s)

The impact of instant messaging tools on knowledge management and team performance. / Ou, Carol X. J.; Leung, Darren W. L.; Davison, Robert M.

Researching the Future in Information Systems. Vol. 356 AICT 2011. p. 131-148 (IFIP Advances in Information and Communication Technology; Vol. 356 AICT).

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review