Will Humans be Free-Riders? The Effects of Expectations for AI on Human-AI Team Performance

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with host publication)peer-review

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Author(s)

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Detail(s)

Original languageEnglish
Title of host publicationPACIS 2023 Proceedings
PublisherAssociation for Information Systems
Publication statusPublished - Jul 2023

Conference

Title2023 Pacific Asia Conference on Information Systems (PACIS 2023)
LocationShangri-La Hotel & Jiangxi University of Finance and Economics
PlaceChina
CityNanchang
Period8 - 12 July 2023

Abstract

The failure of human-AI augmentation is a common problem that is usually believed to be highly related to poor AI design and human’s inability to identify appropriate AI suggestions, but existing interventions like explainable AI were not effective to solve this problem. We propose that a crucial factor contributing to the failure of human-AI augmentation lies in the withholding of human effort. Moreover, high expectations for AI performance, which is generally positive for AI adoption, may undermine human-AI team performance by reducing human involvement in the task. Based on the Collective Effort Model (CEM), we explore how expectations for AI performance, perceive indispensability and task meaningfulness influence human effort and human-AI team performance. We plan to conduct laboratory experiments in image classification and idea generation to test our hypotheses. We expect to enhance the understanding of human-AI collaboration and the effects of social loafing effect in human-AI teams.

Research Area(s)

  • Expectation for AI, human-AI team, human motivation

Bibliographic Note

Research Unit(s) information for this publication is provided by the author(s) concerned.

Citation Format(s)

Will Humans be Free-Riders? The Effects of Expectations for AI on Human-AI Team Performance. / Liu, Mandie; Ke, Weiling; Xu, David (Jingjun).
PACIS 2023 Proceedings. Association for Information Systems, 2023. 20.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with host publication)peer-review