A study of service quality gap in a Hong Kong franchised bus company
Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45) › 32_Refereed conference paper (with ISBN/ISSN) › peer-review
Author(s)
Related Research Unit(s)
Detail(s)
| Original language | English |
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| Title of host publication | Proceedings of International Conference on Management and Service Science |
| Publication status | Published - 10 Aug 2012 |
Conference
| Title | International Conference on Management and Service Science |
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| Place | China |
| Period | 10 - 12 August 2012 |
Link(s)
| Permanent Link | https://scholars.cityu.edu.hk/en/publications/publication(e7e2f9c0-70b0-41a2-864a-bc396c7b2d1b).html |
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Citation Format(s)
A study of service quality gap in a Hong Kong franchised bus company. / YEUNG, Miu Han.
Proceedings of International Conference on Management and Service Science. 2012.Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45) › 32_Refereed conference paper (with ISBN/ISSN) › peer-review
