Role stressors, job satisfaction, and employee creativity : The cross-level moderating role of social media use within teams

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Article number103317
Journal / PublicationInformation and Management
Issue number3
Online published17 May 2020
Publication statusPublished - Apr 2021


This study sheds light on how role stressors influence employee creativity by jointly exploring the mediating mechanism and contextual factors affecting these relationships. Drawing from the transactional theory of stress, we consider job satisfaction to be a mediator that represents employees’ attitudinal responses to stressors. We also consider social media use within teams to be a moderator that affects employees’ stress appraisal. Specifically, we distinguish between task- and relationship-oriented social media use. We propose a multilevel moderated mediation model to depict the nomological network. Results of a survey of 359 employees in 56 organizational teams suggest that two social media usage patterns differentially moderate the relationships between role stressors and job satisfaction as well as the indirect relationships between role stressors and employee creativity through job satisfaction. We also discuss the theoretical and practical implications.

Research Area(s)

  • Employee creativity, Job satisfaction, Relationship-oriented social media use, Role ambiguity, Role conflict, Task-oriented social media use