The Role of Groupware in Requirements Specification

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

8 Scopus Citations
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Original languageEnglish
Pages (from-to)149-160
Journal / PublicationGroup Decision and Negotiation
Issue number2
Publication statusPublished - 2000



This article describes how 2 forms of groupware - Electronic Mail and Group Support Systems (GSS) were employed to support user requirements specification in a university department. The system being specified was a bibliographic information system, while the users were both qualified systems analysts and academic staff in the department. The background literatures to both requirements specification and GSS are introduced and linked. Groupware tools were used to support the group interaction and consensus formation. The article discusses the key stages in this process and discusses the appropriateness of the techniques used. The results are significant in that they identify techniques appropriate to supporting user groups in the clarification of system requirements before the involvement of development personnel.

Research Area(s)

  • Case study, E-mail, Group support systems, Groupware, Information systems requirements, JAD, Requirements specification

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