An optimization model for wayfinding problems in terminal building

Passenger orientation (wayfinding) is one of the important factors for the layout design of airport terminals. It is common that some people have difficulties in locating their destinations in spite of availability of wayfinding aids. Visibility index is commonly used to evaluate the ease of wayfinding. However, there is a lack of studies for the determination of the appropriate locations for setting up wayfinding aids in airport terminals so as to enhance the ease of wayfinding. In this paper, a binary linear program is proposed for better allocation of directional signs for wayfinding. The proposed model can be widely applied to practical situations so as to improve the design of signage system in various enclosed environments including airport terminals, multi-function railway stations, and shopping malls. © 2010 Elsevier Ltd.