The significance of instant messaging at work

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

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Detail(s)

Original languageEnglish
Title of host publication5th International Conference on Internet and Web Applications and Services, ICIW 2010
Pages102-109
Publication statusPublished - 2010

Conference

Title5th International Conference on Internet and Web Applications and Services, ICIW 2010
PlaceSpain
CityBarcelona
Period9 - 15 May 2010

Abstract

Instant messaging has become increasingly prevalent in social life. However, whether to use IM at work remains controversial, due to its unquantified benefits for organizations. In this study we employ the suggestive metaphor of social network theory to examine IM's impact on organizational performance. Specifically, we propose that IM has the potential to enhance organizational agility by enabling quality communication, building interlocutors' mutual trust and establishing relationship networks in the workplace. The conceptual model is validated by 253 survey responses collected from employees of Chinese organizations. The data indicates that IM supports social networks, which contribute substantially to organizational agility. The theoretical and practical implications of the findings are discussed. © 2010 IEEE.

Research Area(s)

  • Instant messaging (IM), Organizational agility, Social network theory (SNT)

Citation Format(s)

The significance of instant messaging at work. / Ou, Carol X.J.; Liang, Yi; Davison, Robert M.; Zhong, Xuepan.

5th International Conference on Internet and Web Applications and Services, ICIW 2010. 2010. p. 102-109 5476792.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review