LibQual+® as a predictor of library success : Extracting new meaning through structured equation modeling

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

4 Scopus Citations
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Original languageEnglish
Article number102102
Journal / PublicationJournal of Academic Librarianship
Issue number2
Online published27 Dec 2019
Publication statusPublished - Mar 2020


The LibQUAL+ instrument serves as an indicator of user satisfaction. While offering clear insights into user satisfaction levels, it lacks interpretability when seeking to judge overall library success. This study aims at adopting LibQUAL+ as a measurement tool to predict library users' intention to patronize the library more in future. A theoretical model is presented to measure the relationships among the three LibQUAL+ service dimensions and the overall library user satisfaction. We estimate the effects of the three service dimensions on two indicators of students' attitudes and beliefs (Overall Satisfaction and Perceived Academic Success) and, in turn, the effects of those two variables on students' anticipated library use. We tested the research model using structural equation modeling. Our study results reveal that the three dimensions, Library as Place, Affect of Service and Information Control have considerably different impact on Satisfaction and Perceived Academic Success. Similarly, the two mediating variables, Satisfaction and Perceived Academic Success, have different impact on the Intention to Use [the] Library More in future. Our work is meant to explain how an effective and widely used measurement tool can become more effective and informative through SEM analysis and to provide a broader model to predicting library success.

Research Area(s)

  • LibQUAL+, Perceived academic success, Theory of reasoned action, User satisfaction