Can instant messaging empower teams at work?

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

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Detail(s)

Original languageEnglish
Title of host publication2010 4th International Conference on Research Challenges in Information Science - Proceedings, RCIS 2010
Pages589-598
Publication statusPublished - 2010

Conference

Title2010 4th International Conference on Research Challenges in Information Science, RCIS 2010
PlaceFrance
CityNice
Period19 - 21 May 2010

Abstract

Instant messaging (IM) has become increasingly prevalent as a communication tool of choice for social networking. However, application of 1M at work remains controversial due to the inherent challenges associated with quantifying the benefits for organizations. In this study we integrate social network theory and transactive memory theory to examine 1M's significance for organizations. We propose that 1M has the potential to facilitate knowledge sharing by establishing relationship networks in the workplace, which sequentially enhance teamwork performance. This conceptual model is validated by 253 survey responses collected from employees of Chinese organizations. The data indicates that 1M can empower teams at work via social networks and knowledge sharing. The theoretical and practical implications of the findings are discussed. © 2010 IEEE.

Research Area(s)

  • Instant messaging, Knowledge sharing, Social network, Teamwork performance

Citation Format(s)

Can instant messaging empower teams at work? / Ou, Carol X.J.; Davison, Robert M.; Zhong, Xuepan; Liang, Yi.

2010 4th International Conference on Research Challenges in Information Science - Proceedings, RCIS 2010. 2010. p. 589-598 5507296.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review