Improving Satisfaction through Conflict Stimulation and Resolution in Value Management in Construction Projects

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Original languageEnglish
Pages (from-to)68-75
Journal / PublicationJournal of Management in Engineering
Issue number2
Online published1 Apr 2002
Publication statusPublished - Apr 2002


Value management is a goal-setting process that aims to satisfy the client's project requirements. However, goals cannot always be easily identified or agreed upon due to conflicts among project participants and/or objectives. Conflict is often conceived of as detrimental to the effective operation of a team. Cognitive scientists argue that a suitable level of conflict can stimulate a team's creativity, which could lead to better decision making, productivity, and satisfaction. This paper examines the relationships between the value-goal conflict and participants' satisfaction through three case studies collected in Hong Kong. The findings indicate that a suitable level of conflict can improve satisfaction up to a certain point, where the satisfaction diminishes as conflict increases. To yield an optimum level of satisfaction, a value manager should stimulate conflicts at the early stage of the value management workshop and strive to resolve any undue conflicts among the project participants. © ASCE.

Research Area(s)

  • Conflict, Construction industry, Project management, Value engineering

Citation Format(s)