Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling

Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (without host publication) › peer-review

Author(s)

Original language	English
Publication status	Published - 11 Dec 2010

Title	20th Workshop on Information Technologies and Systems (WITS 2010)
Place	United States
City	St. Louis, MO
Period	11 - 12 December 2010

	Check@CityULib
Permanent Link	https://scholars.cityu.edu.hk/en/publications/publication(c6375e39-dd81-4a0e-b373-ca6fb9c6c5f0).html

[ RIS ] [ BibTeX ]

Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling. / GOES, Paulo; Ilk, Noyan; YUE, Wei Thoo et al.
2010. Paper presented at 20th Workshop on Information Technologies and Systems (WITS 2010), St. Louis, MO, United States.

Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (without host publication) › peer-review

GOES, P, Ilk, N, YUE, WT & ZHAO, L 2010, 'Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling', Paper presented at 20th Workshop on Information Technologies and Systems (WITS 2010), St. Louis, MO, United States, 11/12/10 - 12/12/10.

GOES, P., Ilk, N., YUE, W. T., & ZHAO, L. (2010). Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling. Paper presented at 20th Workshop on Information Technologies and Systems (WITS 2010), St. Louis, MO, United States.

GOES P, Ilk N, YUE WT , ZHAO L. Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling. 2010. Paper presented at 20th Workshop on Information Technologies and Systems (WITS 2010), St. Louis, MO, United States.

GOES, Paulo ; Ilk, Noyan ; YUE, Wei Thoo et al. / Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling. Paper presented at 20th Workshop on Information Technologies and Systems (WITS 2010), St. Louis, MO, United States.