Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling

Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)Not applicablepeer-review

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Detail(s)

Original languageEnglish
StatePublished - 11 Dec 2010

Conference

Title20th Workshop on Information Technologies and Systems (WITS 2010)
PlaceUnited States
CitySt. Louis, MO
Period11 - 12 December 2010

Citation Format(s)

Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling. / GOES, Paulo; Ilk, Noyan; YUE, Wei Thoo; ZHAO, Leon.

2010. Paper presented at 20th Workshop on Information Technologies and Systems (WITS 2010), St. Louis, MO, United States.

Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)Not applicablepeer-review