Teaching Information Systems Management via Action Memos

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)5-7
Journal / PublicationJournal of Information Systems Education
Issue number1
Publication statusPublished - 2004


As a variation to the case study method, action memos can be used to educate students about IS management concepts. Action memos are mini-cases, written in the style of an in-basket memo, demanding a response, usually in form of a decision or an opinion. Action memos have several positive characteristics. They have realism, and prepare students for a real world activity. They can be read and comprehended relatively quickly, yet at the same time they can reveal students' knowledge, insight, and problem solving capability.

Research Area(s)

  • Action memo, Case study, Information systems management, Decision making