An exploration of the hygiene and motivator aspects of WebQual constructs in predicting website reuse

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

2 Scopus Citations
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Author(s)

Detail(s)

Original languageEnglish
Title of host publicationProceedings of the Annual Hawaii International Conference on System Sciences
Publication statusPublished - 2008
Externally publishedYes

Publication series

Name
ISSN (Print)1530-1605

Conference

Title41st Annual Hawaii International Conference on System Sciences 2008, HICSS
PlaceUnited States
CityBig Island, HI
Period7 - 10 January 2008

Abstract

Most existing studies of website characteristics and their impact on intentions have assumed a linear relationship between them. However, motivational theories suggest that while some characteristics have linear effects, others will act as either hygiene factors or motivator factors and have non-linear effects. Drawing on motivational theory and WebQual constructs, this study looks at different methods of testing for hygiene and motivator factors and proposes a different technique that could clarify misleading results. Linear regression, quadratic regression, and piecewise regression are used in the study. The results show the hygiene effect of trust and suggest that piecewise linear regression may be superior to quadratic regression in this context. © 2008 IEEE.

Citation Format(s)

An exploration of the hygiene and motivator aspects of WebQual constructs in predicting website reuse. / Liu, Ben Q.; Goodhue, Dale L.

Proceedings of the Annual Hawaii International Conference on System Sciences. 2008. 4438985.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review