Working around inadequate information systems in the workplace: An empirical study in Romania

Louie H.M. Wong; Luminita Hurbean; Robert M. Davison; Carol XJ Ou; Mihaela Muntean

doi:10.1016/j.ijinfomgt.2022.102471

Author(s)

Louie H.M. Wong
Luminita Hurbean
Robert M. Davison
Carol XJ Ou
Mihaela Muntean

Related Research Unit(s)

Department of Information Systems

Detail(s)

Original language	English
Article number	102471
Journal / Publication	International Journal of Information Management
Volume	64
Online published	20 Jan 2022
Publication status	Published - Jun 2022

Link(s)

DOI	DOI https://doi.org/10.1016/j.ijinfomgt.2022.102471 Final Published version
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Attachment(s)	Documents 94325510.pdf Final Published version, 810 KB, PDF Publisher's Copyright Statement This full text is made available under CC-BY-NC-ND 4.0. https://creativecommons.org/licenses/by-nc-nd/4.0/
Link to Scopus	https://www.scopus.com/record/display.uri?eid=2-s2.0-85123028339&origin=recordpage
Permanent Link	https://scholars.cityu.edu.hk/en/publications/publication(bd0137f0-432e-4b62-a1b3-33ee92a36751).html

Abstract

We explore how employees behave when faced with information systems (IS) that inadequately support their work. Inadequate IS often induce workaround behaviour, a phenomenon that is insufficiently understood in contemporary organisations. Drawing on workaround theory and coping theory, we develop a research model that links inadequate IS with corporate policy and employee attitudes to workaround behaviour. We test the model with data collected from 310 employees of Romanian organizations who currently use enterprise systems. We discuss the implications of the study for practice and research, as well as future directions and theoretical possibilities.

Research Area(s)

Coping theory, Corporate policy, Employee attitudes, Inadequate Information Systems, Workarounds

Bibliographic Note

Full text of this publication does not contain sufficient affiliation information. With consent from the author(s) concerned, the Research Unit(s) information for this record is based on the existing academic department affiliation of the author(s).