Knowledge sharing initiatives in a Chinese professional services firm

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

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Author(s)

Related Research Unit(s)

Detail(s)

Original languageEnglish
Title of host publication16th Americas Conference on Information Systems 2010, AMCIS 2010
Pages1162-1170
Volume2
Publication statusPublished - 2010

Publication series

Name
Volume2

Conference

Title16th Americas Conference on Information Systems 2010, AMCIS 2010
PlacePeru
CityLima
Period12 - 15 August 2010

Abstract

Knowledge management has received increasing attention from both academics and practitioners in the past few years. However, much of what we know is limited to larger organisations in developed economies. In this study, we describe and analyse the impact of an knowledge sharing project in a medium sized Chinese professional services firm. Employing Canonical Action Research, we describe how we diagnosed the organisational situation, planned theory-driven changes, implemented a new knowledge sharing platform and then evaluated the outcomes of the implementation. Key findings relate to the importance of guanxi (relationships) between employees and the role of instant messaging technology. The theoretical and practical implications of these findings for knowledge management in the Chinese context are discussed. Recommendations for future research and additional technology applications are identified.

Research Area(s)

  • China, Guanxi, In-group sharing, Instant messenger, Knowledge management

Citation Format(s)

Knowledge sharing initiatives in a Chinese professional services firm. / Davison, Robert M.; Ou, Carol X.J.

16th Americas Conference on Information Systems 2010, AMCIS 2010. Vol. 2 2010. p. 1162-1170.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review