Concept testing of Internet services

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)208-213
Journal / PublicationEuropean Journal of Innovation Management
Issue number4
Publication statusPublished - 1 Dec 2002


Studies conducted both in Europe and the USA have consistently suggested that new product development is vitally important for a company's long-term survival. However, it is a risky and uncertain business. Previous studies have indicated that early new product development activities such as concept testing can be instrumental in reducing the risks and uncertainties associated with new products. This paper explores whether a widely used concept testing method can be used to evaluate new Internet initiatives. It presents an empirical study based on a longitudinal survey that involves both the initial predictions and the actual results for two Internet services and shows that concept testing can be a useful tool for companies to evaluate their new Internet services. The paper also provides managerial and research implications. © 2002, MCB UP Limited

Research Area(s)

  • Consumer behaviour, Internet, Market research, New product development

Citation Format(s)