Inadequate Information Systems and Organizational Citizenship Behavior
Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review
Author(s)
Related Research Unit(s)
Detail(s)
| Original language | English |
|---|---|
| Article number | 103240 |
| Journal / Publication | Information and Management |
| Volume | 57 |
| Issue number | 6 |
| Online published | 22 Nov 2019 |
| Publication status | Published - Sep 2020 |
Link(s)
Abstract
In this study, we examine how employees engage in organizational citizenship behavior (OCB) that contributes toward their work performance related to IS usage in a small-medium sized manufacturing firm in southern China. We uncover instances of OCB that correspond to salient characteristics of the Chinese social culture, in particular when facing inadequacies in systems, organizational training, and personal skills. We inductively analyze our findings, blending them with the literature to propose a new theoretical model that explains the antecedents and consequences of IT-centric OCB in organizations.
Research Area(s)
- China, enterprise resource planning (ERP), Organizational citizenship behavior (OCB), professional responsibilities, system inadequacies
Citation Format(s)
Inadequate Information Systems and Organizational Citizenship Behavior. / Davison, Robert M; Ou, Carol XJ; Ng, Evelyn.
In: Information and Management, Vol. 57, No. 6, 103240, 09.2020.Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review
