Inadequate Information Systems and Organizational Citizenship Behavior

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

9 Scopus Citations
View graph of relations


Related Research Unit(s)


Original languageEnglish
Article number103240
Journal / PublicationInformation and Management
Issue number6
Online published22 Nov 2019
Publication statusPublished - Sep 2020


In this study, we examine how employees engage in organizational citizenship behavior (OCB) that contributes toward their work performance related to IS usage in a small-medium sized manufacturing firm in southern China. We uncover instances of OCB that correspond to salient characteristics of the Chinese social culture, in particular when facing inadequacies in systems, organizational training, and personal skills. We inductively analyze our findings, blending them with the literature to propose a new theoretical model that explains the antecedents and consequences of IT-centric OCB in organizations.

Research Area(s)

  • China, enterprise resource planning (ERP), Organizational citizenship behavior (OCB), professional responsibilities, system inadequacies