A multilevel analysis of the effect of group appropriation on collaborative technologies use and performance

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

41 Scopus Citations
View graph of relations


Related Research Unit(s)


Original languageEnglish
Pages (from-to)214-230
Journal / PublicationInformation Systems Research
Issue number1
Publication statusPublished - Mar 2012


This study develops a comprehensive model to predict and explain the use of collaborative technologies (CT) and the task performance of individual users as a result of using CT. The integrated model attempts to capture how the individual user's extent of use of CT is a function of both the technical features and the structures embedded within or created by the interactions among the technology, group, and organization. The model developed is tested using data collected from a national bank with 279 members working in 40 different workgroups. A hierarchical linear model (HLM) is used to test the hypotheses generated from the model. Results show that our integrated model provides a more complete explanation of the use of CT and task performance beyond those of the individual-level factors. The study is an early effort to develop an integrated theory to provide comprehensive insight into individual use of CT in a group or organizational context. © 2012 INFORMS.

Research Area(s)

  • Adaptive structuration theory, Collaborative technologies, Consensus of appropriation, Faithfulness of appropriation, Hierarchical linear model, IT diffusion and adoption, IT use, Multilevel analysis, Questionnaire surveys, Social comparison theory