Supporting knowledge management in organizations with conversational technologies : Discussion forums, weblogs, and wikis

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalNot applicablepeer-review

164 Scopus Citations
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Detail(s)

Original languageEnglish
Journal / PublicationJournal of Database Management
Volume16
Issue number2
Publication statusPublished - Apr 2005

Abstract

The article reviews requirements and tool availability for knowledge management in virtual communities and other knowledge sharing environments, where professionals wish to quickly and easily share knowledge and information. The article compares the characteristics of several newer technologies, notably weblogs (blogs) and wikis, to the more conventional discussion forums. Wikis, the currently least popular technology emerged as the one best facilitating knowledge management needs. The article concludes that although discussion forums are the most popular, different community types are best supported by different technologies. Some opportunities for research in this area are identified, especially for the database community.

Research Area(s)

  • Community of practice, Conversational technologies, Discussion forum, Knowledge management, Virtual community, Weblog, Wiki