The ethics of consumer sovereignty in an age of high tech

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalNot applicablepeer-review

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Author(s)

Detail(s)

Original languageEnglish
Pages (from-to)1-14
Journal / PublicationJournal of Business Ethics
Volume28
Issue number1
Publication statusPublished - 1 Nov 2000
Externally publishedYes

Abstract

We argue that consumer sovereignty in an increasingly high tech world is more of a fiction than a fact. We show how the principle of consumer sovereignty that governs the societal impact of economic competition is no longer valid. The world of high tech is increasingly responsible for changes in the opportunity, ability, and motivation of business firms to compete. Furthermore, the world of high tech is increasingly responsible for changes in the opportunity, ability, and motivation of consumers to engage in rational decision making. We conclude that we cannot rely on consumer sovereignty to maintain a thriving economy. Instead, we need to develop performance standards designed to meet the demands of the various stakeholders of the organization.

Citation Format(s)

The ethics of consumer sovereignty in an age of high tech. / Sirgy, M. Joseph; Su, Chenting.

In: Journal of Business Ethics, Vol. 28, No. 1, 01.11.2000, p. 1-14.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalNot applicablepeer-review