Cognitive mapping techniques for user-database interaction

Keng Siau; Xin Tan

doi:10.1109/TPC.2006.875074

Cognitive mapping techniques for user-database interaction

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

Overview

24 Scopus Citations

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Author(s)

Keng Siau
Xin Tan

Detail(s)

Original language	English
Pages (from-to)	96-108
Journal / Publication	IEEE Transactions on Professional Communication
Volume	49
Issue number	2
Publication status	Published - Jun 2006
Externally published	Yes

Link(s)

DOI	DOI https://doi.org/10.1109/TPC.2006.875074 Final Published version
	Check@CityULib
Link to Scopus	https://www.scopus.com/record/display.uri?eid=2-s2.0-33744816223&origin=recordpage
Permanent Link	https://scholars.cityu.edu.hk/en/publications/publication(9497be9f-d87d-4e9b-b962-2bda4798eb9f).html

Abstract

In this paper, we first develop a framework of user-database interaction. Based on this framework, we then provide a discussion on how notable human factors influence various dimensions of user-database interaction. Following that, we propose using cognitive mapping techniques to overcome some cognitive and behavioral biases during user-database interaction. Three popular cognitive mapping techniques-causal mapping, semantic mapping, and concept mapping-are introduced as techniques to elicit an individual's belief systems regarding a problem domain. Through an example database application, we demonstrate how to use these cognitive mapping techniques to improve user-database interaction. Finally, we discuss the implications of this research for technical communicators during user-database interaction analysis and design. © 2006 IEEE.

Research Area(s)

Cognitive mapping, Technical communication, User-database interaction

Bibliographic Note

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