The Role of Top Management Participation and IT Capability in Developing SMEs' Competitive Process Capabilities

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

8 Scopus Citations
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Detail(s)

Original languageEnglish
Pages (from-to)1008-1026
Journal / PublicationJournal of Small Business Management
Volume57
Issue number3
Online published12 Jan 2018
Publication statusPublished - Jul 2019

Abstract

This research explores how top management participation and three types of IT capability enable SMEs' competitive process alignment and flexibility capabilities. Our research hypotheses are tested using data from 310 Australian SMEs. Results show that top management participation and external IT linkage capability positively affect both process alignment and process flexibility. While IT infrastructure capability and IT business spanning capability positively affect process alignment, they are not significantly related to process flexibility. In addition, both process alignment and process flexibility capabilities have significant positive effects on SME performance. Contributions and implications of this study are discussed.

Research Area(s)

  • INFORMATION-TECHNOLOGY CAPABILITY, SOCIAL DESIRABILITY, FIRM PERFORMANCE, DYNAMIC CAPABILITIES, SUPPLIER INTEGRATION, CHAIN, KNOWLEDGE, BUSINESS, ASSIMILATION, INNOVATION