A moderated mediation model of the relationship between organizational citizenship behaviors and job performance

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

57 Scopus Citations
View graph of relations


Related Research Unit(s)


Original languageEnglish
Pages (from-to)1328-1336
Journal / PublicationJournal of Applied Psychology
Issue number6
Publication statusPublished - Nov 2011


Addressing numerous calls for future research on understanding the theoretical mechanisms that explain the relationship between organizational citizenship behaviors (OCBs) and job performance, this study focused on how an employee's relationships with coworkers mediate the relationship between his or her OCBs and his or her job performance. It also looked at how task autonomy might moderate this mediated relationship. The results of an empirical study involving 364 jewelry designers, 310 coworkers, and 284 supervisors indicated that coworker relations mediated the relationship between OCBs and job performance. In addition, task autonomy positively moderated both paths of this mediated relationship. Finally, these results hold for OCBs that are targeted at individuals but not for OCBs that are targeted toward organizations. © 2011 American Psychological Association.

Research Area(s)

  • Mediation, Moderation, Organizational citizenship behavior, Performance