The Professional Responsibilities of ERP Experts : A New Form of Organizational Citizenship Behaviour

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

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Detail(s)

Original languageEnglish
Title of host publicationTwenty-Second Pacific Asia Conference on Information Systems
PublisherAssociation for Information Systems
Pages2708-2719
Publication statusPublished - Jun 2018

Conference

Title22nd Pacific Asia Conference on Information Systems (PACIS 2018)
LocationYokohama Royal Park Hotel
PlaceJapan
CityYokohama
Period26 - 30 June 2018

Abstract

In this study, we examine how ERP experts engage in organizational citizenship behaviours (OCB) that contribute towards work performance in the context of a manufacturing firm in China. Our interpretive case study reveals instances of OCB that correspond to salient characteristics of the Chinese culture. Key and new forms among these are: harmonious work relations and the willingness to help others plus workarounds, problem solving, job crafting, building role models and leadership. A primary driver of these instances of OCB is a strong sense of responsibility. This is implicitly associated in a morally obligatory fashion with specific job positions and leads employees at all levels to engage voluntarily in overtime work, undertaking whatever tasks are necessary, irrespective of whether these are part of their formal job descriptions. We also observe OCB’s potential for improving performance in both functional and social dimensions, as well as its impact on organizational agility.

Research Area(s)

  • Organizational citizenship behaviour (OCB), extra-role behaviour (ERB), professional responsibilities, enterprise resource planning (ERP) system, small and medium enterprise (SME)

Citation Format(s)

The Professional Responsibilities of ERP Experts : A New Form of Organizational Citizenship Behaviour. / Davison, Robert M; Ou, Carol XJ; Ng, Evelyn.

Twenty-Second Pacific Asia Conference on Information Systems. Association for Information Systems, 2018. p. 2708-2719.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review