Frontline Employees’ Adaptive Performance in Service Encounters : The Driving Force of CRM Systems

Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (no ISBN/ISSN) › peer-review

View graph of relations

Author(s)

Related Research Unit(s)

Detail(s)

Original languageEnglish
Publication statusPublished - 13 Aug 2015

Conference

Title21st Americas Conference on Information Systems (AMCIS 2015)
PlacePuerto Rico
CityFajardo
Period13 - 15 August 2015

Link(s)

Check@CityULib
Link to Scopus https://www.scopus.com/record/display.uri?eid=2-s2.0-84963533397&origin=recordpage
Permanent Link https://scholars.cityu.edu.hk/en/publications/publication(748ebf08-2397-4ff0-b97b-0df234f5d5ef).html

Citation Format(s)

[ RIS ] [ BibTeX ]

Frontline Employees’ Adaptive Performance in Service Encounters : The Driving Force of CRM Systems. / CHEN, R; DAVISON, Robert M.

2015. Paper presented at 21st Americas Conference on Information Systems (AMCIS 2015), Fajardo, Puerto Rico.

Research output: Conference Papers (RGC: 31A, 31B, 32, 33) › 32_Refereed conference paper (no ISBN/ISSN) › peer-review