An investigation into post-implementation success of ERP : An empirical study of the Chinese retail industry

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review

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Author(s)

Related Research Unit(s)

Detail(s)

Original languageEnglish
Title of host publication15th Americas Conference on Information Systems 2009, AMCIS 2009
Pages5270-5280
Volume8
Publication statusPublished - 2009

Publication series

Name
Volume8

Conference

Title15th Americas Conference on Information Systems 2009 (AMCIS 2009)
PlaceUnited States
CitySan Francisco
Period6 - 9 August 2009

Abstract

Significant growth in the Chinese retail industry has boosted utilization of Enterprise Resource Planning (ERP) systems among Chinese retailers. However, due to the weak information infrastructure of organizations and the inherent complexity of ERP systems, many Chinese retailers have encountered difficulties in achieving the benefits at the post-implementation stage of the ERP deployment. The post-implementation success of the ERP is under researched, though. Therefore, based on the Technology-Organization-Environment (TOE) theory, we develop an integrated model of the post-implementation success of ERP, and empirically test it in the Chinese retail industry. The results show that implementation quality and organizational readiness positively affect the post-implementation success of the ERP, while external support does not exert significant impacts. The research and practical implications of the findings are discussed.

Research Area(s)

  • Chinese retail industry, Enterprise resource planning, Post implementation success

Citation Format(s)

An investigation into post-implementation success of ERP : An empirical study of the Chinese retail industry. / Zhu, Yan; Li, Yan; Wang, Weiquan; Chen, Jian.

15th Americas Conference on Information Systems 2009, AMCIS 2009. Vol. 8 2009. p. 5270-5280.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review