Patients' use of social media improves doctor-patient relationship and patient wellbeing : Evidence from a natural experiment in China

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

2 Scopus Citations
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Author(s)

Related Research Unit(s)

Detail(s)

Original languageEnglish
Title of host publication2016 International Conference on Information Systems, ICIS 2016
PublisherAssociation for Information Systems
ISBN (Print)9780996683135
Publication statusPublished - Dec 2016

Conference

Title37th International Conference on Information Systems, ICIS 2016
LocationConvention Centre Dublin
PlaceIreland
CityDublin
Period11 - 14 December 2016

Abstract

The application of social media in healthcare has become increasingly popular and changed the way patients connect with each other and with doctors (Agarwal et al. 2010; Kane et al. 2009). Despite the increasing use of social media applications in healthcare, there is limited evidence for the effects of social media use on the process and outcomes of healthcare. Our research examines online communities maintained by doctors, in which patients can communicate with the doctors and with other patients who have sought medical consultations from the same doctor. By exploiting an "exogenous event" that reduces patients' access to the online communities, we estimate the causal impact of patients' use of online community. Our results show that patients' use of such online communities has a positive causal impact on their relationship with the doctors and their wellbeing.

Research Area(s)

  • Causal inference, Difference-in-difference, Doctor-patient relationship, Natural experiment, Online community, Patient wellbeing, Propensity score matching, Social media

Citation Format(s)

Patients' use of social media improves doctor-patient relationship and patient wellbeing : Evidence from a natural experiment in China. / Liu, Xiaoxiao; Liu, Qianqian Ben; Guo, Xitong.

2016 International Conference on Information Systems, ICIS 2016. Association for Information Systems, 2016.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review