Developing an instrument to measure the adoption of mobile services

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Author(s)

Detail(s)

Original languageEnglish
Pages (from-to)45-67
Journal / PublicationMobile Information Systems
Volume7
Issue number1
Publication statusPublished - 2011
Externally publishedYes

Abstract

Currently, there is no standard instrument for measuring user adoption of mobile services. Based on the mobile service acceptance model, this paper reports on the development of a survey instrument designed to measure user perception on mobile services acceptance. A survey instrument was developed by using some existing scales from prior instruments and by creating additional items which might appear to fit the construct definitions. In addition, a pilot study was conducted by distributing the survey to 25 users of a mobile service called Mobile Student Information Systems. As a result, a survey instrument containing 22 items were retained. Furthermore, the results showed that the reliabilities of all the scales in the survey instrument were above the target acceptance level. © 2011 - IOS Press and the authors. All rights reserved.

Research Area(s)

  • context, measurement, mobile service, mobile services acceptance model, Survey instrument, trust

Bibliographic Note

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