Knowledge sharing in a global logistics provider : An action research project

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)547-557
Journal / PublicationInformation and Management
Issue number5
Online published28 Nov 2017
Publication statusPublished - Jul 2018


We report on an Action Research investigation into knowledge-sharing practices in Velox, a global logistics organisation and in particular its operations in Guangzhou, China. Our study is premised on Work Systems Theory and Punctuated Equilibrium Theory. Following a description of background and context, we describe two linked Action Research cycles, following the principles and criteria for Canonical Action Research. Our interventions were successful, with both managers and employees at Velox expressing satisfaction with the outcomes, which included radical changes to operational procedures. We discuss the implications and contributions for theory, practice and method.

Research Area(s)

  • Action research, China, Knowledge sharing, Punctuated equilibrium theory, Work systems theory