Adopted Globally but Unusable Locally : What Workarounds Reveal about Adoption, Resistance, Compliance and Noncompliance

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review

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Author(s)

Detail(s)

Original languageEnglish
Title of host publicationProceedings of the 27th European Conference on Information Systems (ECIS)
PublisherAssociation for Information Systems
Number of pages16
ISBN (Print)9781733632508
Publication statusPublished - Jun 2019

Publication series

NameEuropean Conference on Information Systems - Information Systems for a Sharing Society

Conference

Title27th European Conference on Information Systems (ECIS 2019)
PlaceSweden
CityStockholm and Uppsala
Period8 - 14 June 2019

Abstract

We undertake an exploratory case study to investigate how warehouse employees work around an Enterprise Resource Planning software that cannot be used as designed due to work practices required by local conditions. Our research illustrates how long-standing approaches to studying IS innovation, adoption and diffusion in relation to fixed IT artefacts say little or nothing about important phenomena and practical issues. We draw on theories of work systems and IT innovation, adoption and adaptation to explain both why workarounds are required and how they are enacted. Our context involves the local Hong Kong operations of a global retailer of home textiles. Our 29 interviews at the site reveal many perspectives about how an inadequate information system failed to support essential work practices and how employees at the site responded by creating shadow IS that helped them pursue their business responsibilities and objectives. We draw on a compliance view of technology use to suggest that unreflective compliance can be counterproductive; paradoxically, reflective non-compliance may bring greater benefit to both the organisation and its customers. We conclude with nine implications of our findings for practitioners and for researchers interested in IS innovation, adoption, and diffusion.

Research Area(s)

  • Compliance, Enterprise Resource Planning (ERP), IT Governance, Shadow IS, Workarounds

Bibliographic Note

Full text of this publication does not contain sufficient affiliation information. With consent from the author(s) concerned, the Research Unit(s) information for this record is based on the existing academic department affiliation of the author(s).

Citation Format(s)

Adopted Globally but Unusable Locally : What Workarounds Reveal about Adoption, Resistance, Compliance and Noncompliance. / Davison, Robert M.; Wong, Louie H.M.; Alter, Steven; Ou, Carol X.J.

Proceedings of the 27th European Conference on Information Systems (ECIS). Association for Information Systems, 2019. (European Conference on Information Systems - Information Systems for a Sharing Society).

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review