Instant Messenger-Facilitated Knowledge Sharing and Team Performance

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)5 - 23
Journal / PublicationInternational Journal of Knowledge Content Development & Technology
Issue number2
Online published31 Dec 2014
Publication statusPublished - Dec 2014


The instant messenger (IM) is frequently encountered as a facilitator of communication in both social and working contexts. Nevertheless, there are concerns about the extent to which IMs bring organizational benefits, thereby overcoming interruptions to work. In this study, we focus on how IM tools contribute to knowledge transfer at work, as well as their influence on team performance. Our research model is validated by a survey of work professionals (n=41) at a small sized company. Implications and conclusions are discussed.

Research Area(s)

  • Instant Messenger (IM), Computer‐Mediated Communication (CMC), Knowledge Transfer, Knowledge Generation, Work Performance