From usage to contribution : a synthesized typology of technology extra-role behavior

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

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Author(s)

Related Research Unit(s)

Detail(s)

Original languageEnglish
Title of host publicationICIS 2018 Proceedings
PublisherAssociation for Information Systems
ISBN (Print)978-0-9966831-7-3
Publication statusPublished - Dec 2018

Publication series

NameInternational Conference on Information Systems 2018, ICIS 2018

Conference

Title39th International Conference on Information Systems (ICIS 2018)
LocationSan Francisco Marriott Marquis
PlaceUnited States
CitySan Francisco
Period13 - 16 December 2018

Abstract

Beyond usage, users can contribute to IT services and bring competitive advantages to IT vendors. To understand how to better mobilize the powerful user workforce, this study aims at studying user voluntary contributions in a general context of consumer IT services. Drawing on the extra-role behavior literature, this study re-examines the definition and scope of voluntary contributions. Specifically, we theorize a new term, technology extra-role behavior (TERB), and synthesize a comprehensive typology of TERB. This study has both research and practical implications.

Research Area(s)

  • Citizenship behavior, Co-creation, Crowdsourcing, Technology extra-role behavior, Voluntary contribution

Bibliographic Note

Full text of this publication does not contain sufficient affiliation information. With consent from the author(s) concerned, the Research Unit(s) information for this record is based on the existing academic department affiliation of the author(s).

Citation Format(s)

From usage to contribution : a synthesized typology of technology extra-role behavior. / Zou, Haiyun Melody; Fang, Yulin; Sun, Heshan; Lim, Kai H.

ICIS 2018 Proceedings . Association for Information Systems, 2018. (International Conference on Information Systems 2018, ICIS 2018).

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review