An extended utaut model for the study of negative user adoption behaviours of mobile commerce

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)22_Publication in policy or professional journal

12 Scopus Citations
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  • Donny Chi-Fai Lai
  • Ivan Ka-Wai Lai
  • Ernest Jordan

Related Research Unit(s)


Original languageEnglish
Pages (from-to)720-728
Journal / PublicationProceedings of the International Conference on Electronic Business (ICEB)
Publication statusPublished - 2009


Title9th International Conference on Electronic Business, ICEB 2009
Period30 November - 4 December 2009


An extended Unified Theory of Acceptance and Use of Technology (UTAUT) for mobile commerce (m-commerce) was empirically tested using data collected from a web survey distributed to and through the Hong Kong undergraduates and postgraduates. The partial least squares (PLS) technique of the structural equation modeling (SEM) was used to evaluate the causal model and the confirmatory factor analysis (CFA) was performed to examine the reliability and validity of the measurement model. Findings indicated that the new construct of Disturbance Concerns (DC) is a significant factor affecting users' behavioural intention. This study aims to understand both the positive and negative factors that can significantly explain user acceptance intention and use behaviour so that service providers can adjust their strategies for providing successful m-commerce services. It also provides a base for further research on the user acceptance models of new information systems.

Research Area(s)

  • E-commerce, M-commerce, Partial least square, PLS, SEM, Structural equation modeling, TAM, User acceptance models, UTAUT