Towards a process-driven intelligent forum system (PIFS) for efficient organizational knowledge transfer

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

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Author(s)

Detail(s)

Original languageEnglish
Title of host publicationICIS 2007 Proceedings - Twenty Eighth International Conference on Information Systems
StatePublished - 2007
Externally publishedYes

Conference

Title28th International Conference on Information Systems, ICIS 2007
PlaceCanada
CityMontreal, QC
Period9 - 12 December 2007

Abstract

As organizations grow more dispersed globally, efficient knowledge transfer becomes crucial for large organizations. Information systems such as workflow management systems, web forums, and recommendation systems have been used to support knowledge transfer under various environments. While each of these systems has its unique strengths in supporting knowledge transfer, each has its own limitations. We propose a new type of information system that combines the advantages of workflow, web forum, and recommendation systems, resulting in a Process-driven Intelligent Forum System (PIFS). In this paper, we investigate the efficiency issue of organizational knowledge transfer and delineate a novel design of the PIFS architecture and its basic functions. In addition, we propose a measurement of knowledge transfer efficiency and explain how PIFS might help improve the efficiency of knowledge transfer within an organization.

Research Area(s)

  • Intelligent knowledge recommender system, Knowledge transfer, Web forum, Workflow

Citation Format(s)

Towards a process-driven intelligent forum system (PIFS) for efficient organizational knowledge transfer. / Hu, Daning; Sarnikar, Surendra; Zhao, J.Leon.

ICIS 2007 Proceedings - Twenty Eighth International Conference on Information Systems. 2007.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review