Knoweldge management problems, causes, and solutions : Junior knowledge workers' prespectives

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

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Author(s)

Related Research Unit(s)

Detail(s)

Original languageEnglish
Title of host publicationPACIS 2007 - 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises
Publication statusPublished - 2007

Conference

Title11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises (PACIS 2007)
LocationLangham Hotel
PlaceNew Zealand
CityAuckland
Period4 - 6 July 2007

Abstract

In the knowledge based society, organizations often encounter problems as they seek to manage knowledge. Consequently, they try to identify the causes of these problems and find solutions. In this article, we develop a knowledge management problems-causes-solutions framework that encompasses: problems associated with knowledge creation, storage/retrieval, transfer and application; causes, including organizational, human-related and technical dimensions; and both IT and non-IT solutions. Survey data from 143 junior knowledge workers is analyzed in a preliminary verification of the framework. The importance of the framework and its implications for knowledge management research and practice are discussed.

Research Area(s)

  • Information Technology (IT), Junior Knowledge Workers, Knowledge management (KM), Knowledge management systems (KMS)

Citation Format(s)

Knoweldge management problems, causes, and solutions : Junior knowledge workers' prespectives. / Ou, Carol X.J.; Davison, Robert M.

PACIS 2007 - 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises. 2007.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review