The impact of instant messaging in the workplace

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

View graph of relations

Author(s)

Related Research Unit(s)

Detail(s)

Original languageEnglish
Title of host publication16th Americas Conference on Information Systems 2010, AMCIS 2010
Pages3782-3792
Volume5
StatePublished - 2010

Publication series

Name
Volume5

Conference

Title16th Americas Conference on Information Systems 2010, AMCIS 2010
PlacePeru
CityLima
Period12 - 15 August 2010

Abstract

The use of instant messaging (IM) technology at work is controversial, due to the interruptions it may cause and the difficulties associated with quantifying its benefits. In this study, we investigate the use and impact of IM tools in the workplace. Based on the communication performance theories and social network theory, we propose that the use of IM will result in work disturbance, improved communication quality and the establishment of trust between colleagues. These mediating variables will in turn enhance group outcomes. Our research model is validated by a survey of 253 working professionals. The data suggests IM can significantly contribute to communication performance in the workplace, where the benefits overwhelm the work interruption caused. Theoretical and practical implications are discussed.

Research Area(s)

  • Communication Performance, Communication Quality, Group Outcomes, Instant Messaging (IM), Trust, Work Interruption

Citation Format(s)

The impact of instant messaging in the workplace. / Ou, Carol X.J.; Davison, Robert M.

16th Americas Conference on Information Systems 2010, AMCIS 2010. Vol. 5 2010. p. 3782-3792.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review