Web 2.0 and Communication Processes at Work : Evidence From China

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalNot applicablepeer-review

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Detail(s)

Original languageEnglish
Article number7547356
Pages (from-to)230-244
Journal / PublicationIEEE Transactions on Professional Communication
Volume59
Issue number3
Early online date16 Aug 2016
Publication statusPublished - Sep 2016

Abstract

Research problem: Web 2.0 applications, such as instant messengers and other social media platforms, are fast becoming ubiquitous in organizations, yet their impact on work performance is poorly understood. Research question: What is the relationship between Web 2.0 use, and work-based communication processes and outcomes in China? Literature review: Literature in the fields of information systems and media and communication research supports the value of Web 2.0 for organizations. However, how Web 2.0 can facilitate the organizational communication process and subsequently improve performance is underinvestigated. By adapting and extending the communicative ecology framework and previously published work, we developed and tested a theoretical model to investigate these impacts in the Chinese workplace. Methodology: We conducted a quantitative study using the survey method, with participants randomly selected from a panel database in China. Results and conclusions: We analyzed survey data from 179 organizational employees and found that vertical and horizontal communication contribute significantly to individual and teamwork performance, with high levels of variance explained. In this study, we provide empirical evidence of how Web 2.0 applications enable employees to reach out to collaborators and business partners, thereby boosting individual productivity and team collaboration. The study also highlights the fit between Web 2.0 and the need for organizational horizontal communication in this era of knowledge, information, and creativity. Future researchers should verify the research model in different countries, including local contextual characteristics as either independent variables or moderators.

Research Area(s)

  • Communicative ecology framework, social media, Web 2.0, work performance

Citation Format(s)

Web 2.0 and Communication Processes at Work : Evidence From China. / Wong, Louie H. M.; Ou, Carol X. J.; Davison, Robert M.; Zhu, Hui; Zhang, Cheng.

In: IEEE Transactions on Professional Communication, Vol. 59, No. 3, 7547356, 09.2016, p. 230-244.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalNot applicablepeer-review