Multisource feedback, human capital, and the financial performance of organizations

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

37 Scopus Citations
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Detail(s)

Original languageEnglish
Pages (from-to)1569-1584
Journal / PublicationJournal of Applied Psychology
Volume101
Issue number11
Publication statusPublished - 1 Nov 2016

Abstract

We investigated the relationship between organizations' use of multisource feedback (MSF) programs and their financial performance. We proposed a moderated mediation framework in which the employees' ability and knowledge sharing mediate the relationship between MSF and organizational performance and the purpose for which MSF is used moderates the relationship of MSF with employees'' ability and knowledge sharing. With a sample of 253 organizations representing 8,879 employees from 2005 to 2007 in South Korea, we found that MSF had a positive effect on organizational financial performance via employees' ability and knowledge sharing. We also found that when MSF was used for dual purpose (both administrative and developmental purposes), the relationship between MSF and knowledge sharing was stronger, and this interaction carried through to organizational financial performance. However, the purpose of MSF did not moderate the relationship between MSF and employees' ability. The theoretical relevance and practical implications of the findings are discussed.

Research Area(s)

  • 360 feedback, Multisource feedback, Organizational performance, Purpose of multisource feedback

Citation Format(s)

Multisource feedback, human capital, and the financial performance of organizations. / Kim, Kyoung Yong; Patel, Pankaj C.; Atwater, Leanne et al.
In: Journal of Applied Psychology, Vol. 101, No. 11, 01.11.2016, p. 1569-1584.

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review