Critical failure factors in ERP implementation

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review

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Detail(s)

Original languageEnglish
Title of host publication9th Pacific Asia Conference on Information Systems: I.T. and Value Creation, PACIS 2005
Publication statusPublished - 2005

Conference

Title9th Pacific Asia Conference on Information Systems: I.T. and Value Creation, PACIS 2005
PlaceThailand
CityBangkok
Period7 - 10 July 2005

Abstract

This study firstly examines the current literature concerning ERP implementation problems during implementation phases and causes of ERP implementation failure. A multiple case study research methodology was adopted to understand "why" and "how" these ERP systems could not be implemented successfully. Different stakeholders (including top management, project manager, project team members and ERP consultants) from these case studies were interviewed, and ERP implementation documents were reviewed for triangulation. An ERP life cycle framework was applied to study the ERP implementation process and the associated problems in each phase of ERP implementation. Fourteen critical failure factors were identified and analyzed, and three common critical failure factors (poor consultant effectiveness, project management effectiveness and poo555îr quality of business process re-engineering) were examined and discussed. Future research on ERP implementation and critical failure factors is discussed. It is hoped that this research will help to bridge the current literature gap and provide practical advice for both academics and practitioners.

Research Area(s)

  • Critical failure factors, ERP implementation, ERP life cycle

Citation Format(s)

Critical failure factors in ERP implementation. / Wong, Ada; Chau, Patrick Y.K.; Scarbrough, Harry; Davison, Robert.

9th Pacific Asia Conference on Information Systems: I.T. and Value Creation, PACIS 2005. 2005.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)Not applicablepeer-review