Public service innovation : a typology

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Author(s)

Detail(s)

Original languageEnglish
Pages (from-to)1674-1695
Journal / PublicationPublic Management Review
Volume22
Issue number11
Online published8 Aug 2019
Publication statusPublished - 2020

Link(s)

Abstract

Existing classifications of public service innovation are largely derived from a private sector perspective and an internal orientation, overlooking their public value and collaborative nature. In this article, we present a typology for defining and classifying innovation in public service organizations that comprises two dimensions: ‘innovation focus’ (three public value creation processes of strategy, capacity and operations), and ‘innovation locus’ (internal and external). Together, these result in six types of innovation: mission, policy, management, partner, service, and citizen. A preliminary assessment is presented. The implications of the typology for understanding public service innovation are discussed.

Research Area(s)

  • innovation focus, innovation locus, innovation typology, Public service innovation, public value

Citation Format(s)

Public service innovation: a typology. / Chen, Jiyao; Walker, Richard M.; Sawhney, Mohanbir.
In: Public Management Review, Vol. 22, No. 11, 2020, p. 1674-1695 .

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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