Proposing the multimotive information systems continuance model (MISC) to better explain end-user system evaluations and continuance intentions

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Author(s)

  • Paul Benjamin Lowry
  • James Eric Gaskin
  • Gregory D. Moody

Related Research Unit(s)

Detail(s)

Original languageEnglish
Pages (from-to)515-579
Journal / PublicationJournal of the Association of Information Systems
Volume16
Issue number7
Online published27 Jul 2015
Publication statusPublished - Jul 2015

Abstract

To ensure that users want to continue using a system, information system designers must consider the influence of users' intrinsic motivations in addition to commonly studied extrinsic motivations. In an attempt to address this need, several studies have extended models of extrinsic motivation to include intrinsic variables. However, these studies largely downplay the role of users' intrinsic motivations in predicting system use and how this role differs from that of extrinsic motivation. The role of met and unmet expectations related to system use is often excluded from extant models, and their function as cocreators in user evaluations has not been sufficiently explained. Even though expectations are a firmly established consequence of motivations and an antecedent of interaction evaluations, this area remains understudied. Our paper addresses these gaps by developing and testing a comprehensive model-the multimotive information systems continuance model (MISC)-that (1) explains more accurately and thoroughly the roles of intrinsic and extrinsic motivations, (2) explains how the fulfillment of intrinsic and extrinsic motivations affects systems-use outcome variables differently through met expectations, and (3) accounts for the effects of key design constructs. 

 © 2015 Association for Information Systems. All rights reserved.

Research Area(s)

  • Continuance, Design Aesthetics, Design-Expectations Fit, Disconfirmation, Ease of Use, Expectations, Extrinsic Motivations, Gaming, Hedonic Motivations, Hedonics, Intrinsic Motivations, Satisfaction, Usefulness, User Beliefs, Utilitarian Systems

Bibliographic Note

Full text of this publication does not contain sufficient affiliation information. The Research Unit(s) information for this record is based on the corrigendum and the then academic department affiliation of the author(s).

Citation Format(s)

Proposing the multimotive information systems continuance model (MISC) to better explain end-user system evaluations and continuance intentions. / Lowry, Paul Benjamin; Gaskin, James Eric; Moody, Gregory D.
In: Journal of the Association of Information Systems, Vol. 16, No. 7, 07.2015, p. 515-579.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review