Proactive personality and customer service performance

Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)

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Detail(s)

Original languageEnglish
Publication statusPublished - 15 May 2014

Conference

Title2014 Annual Conference of the Society for Industrial and Organizational Psychology
PlaceUnited States
CityHonolulu
Period17 May 2014

Citation Format(s)

Proactive personality and customer service performance. / HUO, Yuanyuan; CHEN, Ziguang; LAM, Wing.

2014. Paper presented at 2014 Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States.

Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)